UK universities are facing an increasing set of institutional challenges – reductions in public funding, increased competition for students, ensuring the wellbeing of staff and students, attracting talented staff – so it is vital that university services transition from a siloed provision of services to an integrated model supported by strategic business partnering that enables enhanced decision-making across organisations.

Organisational culture is comprised of commonly held values, beliefs and behaviours. Taking the time to collectively articulate and embed cultural expectations can support employee engagement and well-being which, in turn, can positively impact business outcomes.