Implementing a Service Approach at the University of East London
Moving to a service culture with a clearly defined service catalogue enables everyone to understand the ‘what, how, who and when’.
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Supporting the student journey
The dominant narrative that has existed around the student journey is deeply transactional, misses how to enhance to student engagement and needs evolving.
Through our framework, the Index of Belonging, we help teams across the university provide services to improve the student experience. We help you shift from a provider-led model to one that gives students the freedom to navigate their time at university, and access the support they require.
Strive Higher will guide you to identify what qualitative value-added interactions need to exist to enhance the student experience, and then support you in developing interactions to improve engagement.
Changing student experiences
Some of the ways that we help you address changing student expectations:
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Service Design of the student journey
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Student recruitment support
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Disability inclusivity
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Curriculum Development
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Service performance measurement
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User Engagement
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Campus Experience and Placemaking
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Personal and Pastoral support
Related Work
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